Refund & Payment Policy

Online booking payments

The online booking form reserves an appointment and displays the current service price before submission. At this time, the website does not collect online payment or process an online deposit directly through the booking form.

If no payment has been collected by Strathcona Wellness, there is no website payment to refund. If you need to change or cancel an appointment, please review the Cancellation Policy and contact us as soon as possible.

Service payments

Payment for completed services is due according to the payment options confirmed by Strathcona Wellness at the time of service. Once a service has been provided, the service fee is generally not refundable because the appointment time, provider work and treatment have already been delivered.

If you have a concern about a completed service, contact Strathcona Wellness promptly so the concern can be reviewed fairly and professionally.

Prepaid packages and promotions

Package purchases, promotional offers and discounted service bundles may have specific terms, expiry rules, transfer limits or usage conditions. Please review the package details before purchase and ask questions before booking if anything is unclear.

Refund requests for unused prepaid value are reviewed individually. The review may consider unused balance, services already received, promotional discount, time elapsed, administrative costs and the original package terms.

Gift certificates and credits

Gift certificates, store credits or prepaid credits are intended for services at Strathcona Wellness. They may not be redeemable for cash unless required by applicable law.

If a certificate or credit was purchased for a specific service and the service is no longer suitable, contact us before booking so available options can be reviewed.

Appointment changes by Strathcona Wellness

If Strathcona Wellness must cancel or reschedule an appointment, reasonable efforts will be made to contact you using the details provided with the booking. When a prepaid appointment cannot be delivered by Strathcona Wellness, available options may include rescheduling, applying the value to another eligible service or reviewing a refund request.

Insurance and direct billing

Direct billing and insurance reimbursement depend on the insurer, your plan, available coverage, claim rules and required documentation. Strathcona Wellness cannot guarantee claim approval or reimbursement by an insurance provider.

If an insurer denies, reduces or reverses payment, you may remain responsible for any unpaid service balance according to the payment terms confirmed for your appointment.

How to request a review

To ask about a refund, prepaid balance, package, credit or payment concern, contact Strathcona Wellness with your name, appointment date, service, payment details and a clear description of the issue.

Refund and payment reviews are handled case by case, with the goal of being fair to the client and sustainable for the appointment time, professional work and business costs involved.