Cancellation & Rescheduling Policy

How to cancel or reschedule

Call or text +1 403 462 5635, or email [email protected]. Include the client name, appointment date, start time and the change you need.

Please provide at least 24 hours' notice whenever possible. A message is considered received when Strathcona Wellness confirms the change.

Late changes and missed appointments

If less than 24 hours remain, contact us anyway. Late cancellations and missed appointments are reviewed individually, including illness, emergencies and circumstances outside your control.

No cancellation fee is collected through the current website booking form. If a fee or deposit rule is introduced for a particular service, it will be clearly disclosed before you complete that booking.

Late arrival

If you expect to arrive late, call or text as soon as possible. The available options depend on the remaining appointment time and the next scheduled client. The provider will explain whether the service can be shortened, adjusted or rescheduled.

If we need to change your appointment

If a provider becomes unavailable or the studio cannot safely deliver the booked service, Strathcona Wellness will use the contact information from your booking to offer a new time or another reasonable option. You will not be charged a cancellation fee when Strathcona Wellness cancels the appointment.

Insurance and direct billing

Insurance plans do not normally cover cancellation charges, missed appointments or time when no eligible service was delivered. Confirm any plan-specific rules directly with your insurer.