Strathcona Wellness
Booking & Visit FAQ
Clear practical answers for planning a massage, facial or beauty appointment in Sherwood Park — including booking, your first visit, receipts, payments and location.
Plan Your Visit
Booking and appointment questions
How do I book an appointment?
Choose your service and a suitable time through our online booking page, or call or text +1 403 462 5635. The booking flow shows the selected service and appointment details before you send a request.
What should I expect at my first visit?
Your provider will review your selected service, comfort preferences and any relevant intake information before the appointment begins. Visit First Visit for preparation details.
Where are you located?
Strathcona Wellness is at 12 Blackfoot Rd, Unit 3, Sherwood Park, AB T8A 4P4.
Can I request pickup or drop-off?
Where available, choose pickup, drop-off or both in the booking form and enter the requested address details.
What if I need to cancel or reschedule?
Please review the current cancellation policy and contact us as soon as possible if your plans change.
How early should I arrive?
Please plan to arrive a few minutes early, especially for a first visit, so you have time to find the entrance and settle in before your session. See First Visit for preparation details.
What if I am running late?
Call or text us as soon as possible. The available options depend on the remaining appointment time and the next scheduled client. See the cancellation policy for the current guidance.
Where can I find arrival and parking details?
The studio is at 12 Blackfoot Rd, Unit 3, Sherwood Park, AB T8A 4P4, on the 2nd floor using the front entrance. For a parking question before your visit, call or text us.
Where can I learn about gift certificates?
Review the gift certificate guide for current options, or send us a question before you purchase or plan a gift.
Payments and Offers
Receipts, payment and current promotions
Do you provide insurance receipts?
We provide an itemized invoice or receipt for you to submit to your insurer. Coverage and reimbursement depend on your individual plan and are not guaranteed. Read the receipt information before booking.
Which payment methods do you accept?
We accept cash, debit, Visa, Mastercard, American Express, direct deposit and Interac e-Transfer.
Where can I find current offers?
Visit current offers for eligibility and availability. Promotions cannot be combined unless an offer states otherwise.
Ready When You Are
Choose your service, then reserve a time
For exact duration, service details and current pricing, use the relevant service page or the booking flow — one source of truth instead of copied price lists.